We are happy to announce that we are slowly reopening our office on Monday June 8th after our closure due to COVID-19.
At this time we are available to help schedule all procedures, including professional cleanings. If you would like to set up an appointment, please call our office and we will be happy to assist you in the booking. If we had contacted you to cancel or reschedule your child’s appointments during office closure, please note we are making our way down our list giving priority to the most urgent cases. For a faster response, please call the office to rebook your child’s appointment.
While many things have changed, one thing has remained the same, our commitment to your safety. As such, you will see changes at your child’s next appointment.
Our office will communicate with you beforehand to ask some screening questions. You will be asked these same questions again when you arrive at the office, and both you and your child will have your temperatures taken. Please stop at the front desk upon arrival for check-in and screening.
Should you, your child, or any member of the household develop any symptoms of COVID-19 prior to your scheduled appointment please call our office right away.
In an affront to keep everyone safe we are requiring you and your child (if your child can tolerate the mask) to wear a mask upon arrival at the clinic. The mask does not need to be medical grade and can be as simple as a cloth mask, scarf, bandana, or any other facial covering.
Unfortunately due to the medical grade PPE (Personal Protective Equipment) shortage, we are unable to secure enough masks to provide to patients and/or guardians.
Appointments will be managed to allow for physical distancing. Only one accompanying guardian will be allowed to attend with their child. We ask that you bring only your child to the appointment. At this time please do not bring siblings, friends, or relatives.
Should there be another patient in the waiting room while you are here, please follow social distancing rules.
We have upgraded our software to allow for text messaging. Should our waiting room be at capacity, we may ask you to wait in your car or outside after checking-in. We will send you a text message letting you know the doctor is ready to see you.
Flexible Payment Plans:
We are very excited to announce that we have partnered with Dental Card to offer a simple and affordable way to finance your child’s procedure or service! This will allow you to immediately acquire the care you desire and ensure that you don't delay your child’s treatment due to cost concerns by offering you a variety of financing terms with convenient monthly payments.
Cash payments are temporarily suspended. We are able to accept all major credit cards, debit, and Visa Debit as forms of payment.
Infection control has always been a top priority of our practice and you may have seen this during your visits to our office. Our infection control processes are made so that you receive safe and comfortable care at every visit.
Our office follows strict infection control recommendations made by the College of Dental Surgeons of B.C. (CDSBC), BC Centre for Disease Control (BC-CDC), Provincial Health Office (PHO), and Work Safe BC. We are following the activities of these agencies to stay up to date on any new rulings or guidance that may be issued.
Here are some things you may notice:
We have a hand sanitizing station at the front desk that we ask you to use upon entering.
You will notice our waiting room will temporarily no longer offer magazines, toys, children’s books, or beverages to help eliminate cross-contamination.
We have placed plexiglass barriers and floor markings at our front desk for your protection.
We have increased disinfection in common areas including our waiting room, washrooms, and high touch items such as point of sale terminals, pens, and clipboards.
We will look different with our new personal protective equipment on such as gowns, masks, and face shields.
We are in the process of becoming completely paperless!
We are in the process of being able to provide virtual care for certain types of appointments!